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Sunday, September 5, 2010

Connection Problems with Samsung Kies for Galaxy 3

Ok so the galaxy 3 like other samdroids, comes with samsung's Kies software for the desktop. this software lets you sync your contacts and other data to your computer...

when it connects that is.

a lot of samdroid users have been having an issue with this software not connecting to their devices..its a problem that spreads across several models - Galaxy S, Galaxy Wave, etc.. and now my Galaxy 3 as well :(

now why should one even care about this? after all you can still connect as external storage media, or in media player mode..

The thing is, and this is key.. when samsung sends out the froyo update, it might be implemented on your phone via the Kies software.. :doh:

soo with that in mind i decided to do some digging.. for solutions. :right:

first of, go to the samsung site and download the latest version of kies.. the one on your cds will be pretty old. also when running it the first time it might ask you to update.. so let it update.. :coffee:


see if this solves your connectivity issues if not read on..

i came across two solutions, in most cases one of these will work for you too. :whistle:

Solution 1
- found via careace.net can be seen here

this solution will help you find out if you have the "msxml6.dll" file on your machine, and if you don't will proceed to show you how to get it. a lot of people have claimed that this works for them. i tried it myself it involves using the command prompt.. just make sure you run the command prompt in "administrator mode"(right click on the cmd icon in your "start menu" under "accesories" and select the "administrator mode" option) :rolleyes:

Solution 2 - Now this othe simpler solution is what ultimately worked for me. the kies software apparently has issues with certain media files even mp3 files apparently, so a quick fix is to just unmount your sd card before connecting..
and voila you should be connected :wizard:

sucks if you wanted to get to something that was on the sd card.. but should'nt be a problem for the froyo update.

of course after your done.. the only apparent way to mount the sd card again is to physically remove it and then re-insert it. :furious:


UPDATE December 2010:
Kies now refuses to connect to my android, so now i've given up.
gone ahead and rooted it(posted how here).
Am now attempting to remove samsung's bloatware from the device.


failing which, I'll switch to some other device.

UPDATE June18 2010:
the official update is now available through Kies.. its quite slow and fails often due to the size of the update, and the number of people connecting at a time for the update. Hence i just did it manually using the tutorial at this link - http://techgom.blogspot.com/2011/04/odin-installing-22-froyo-ddjp2-on.html

UPDATE November 13, 2011:

Originally posted by Ziyaretçi :

They must push those f*cking software developers harder to compile a god damn working version


i've had my acer tab for less than a month and have already updated the os twice without any hassles! my next phone will not be a samsung for this very reason. have decided that Kies is crap, would be a lot simpler if samsung just did OTA updates like htc, acer and almost everyone does.

48 comments:

anonymous said...

Ras writes:Thank you very much for the information. Simply removing the SD card worked for me.

anonymous said...

Deepanker writes:None of the above worked for me

chaitanyak said...

Originally posted by anonymous:None of the above worked for medoesn't work for me now either :Pkies sucks

anonymous said...

Deepanker writes:Any Idea on hot to update the firmware without kies for samsung galaxy 3

chaitanyak said...

found this- http://theandroidfans.blogspot.com/2010/12/how-to-install-android-22-froyo-on-your.html havn't tried yet.. will update if it worked

chaitanyak said...

Originally posted by anonymous:Any Idea on hot to update the firmware without kies for samsung galaxy 3try dialing this *#*#2432546#*# to force update.. works on only a few models though.. and the manufacturer has to have the update available on their serversno luck so far on my device

chaitanyak said...

Originally posted by chaitanyak:will update if it workedin the comments on that page it seems like it worked for a fair number of people.. heres what i gathered from them-cons1) its meant for i5800 so will show the i5800 boot screen2) battery life may be compromisedpros1) apps to sd works(may cause some apps to be sluggish)2) i5800 and i5801 are so identical its practically a perfect match

anonymous said...

Anonymous writes:thanx bro very helpful post for me

anonymous said...

Deepanker writes:Hey I got Kies detect my Galaxy 31)What I did was hard reset my galaxy2)Installed Kies and gave my country as SingaporeThis Worked for meAlthough this solution sounds stupid but worth a try.It worked for me. I hope it works for others too

chaitanyak said...

Originally posted by anonymous:Deepanker writes:Hey I got Kies detect my Galaxy 31)What I did was hard reset my galaxy2)Installed Kies and gave my country as SingaporeThis Worked for meAlthough this solution sounds stupid but worth a try.It worked for me. I hope it works for others toothanks for sharing

anonymous said...

Desmond writes:It works! I have unmounted the sd card and Kies connects with the phone quickly.Kies sucks.I have installed the last version of this new year and the problem continues.Thanks!

anonymous said...

anil jose writes:thanxxxxi tried two days to get connected but suckers dont get connected now working by second school

anonymous said...

Prof. Shrihari Pingle writes:Solution 2 in my case worked after i unmounted my SD card. Thanks

chaitanyak said...

@desmond, @anil jose and @Prof.S Pingle glad I could help. Let me know if you come up with any better methods.

anonymous said...

Devilgod writes:Removing SD card mostly solve problem..If yu facing any problem in galaxy 3 reach me or if yu hav any querytechass.wordpress.com

chaitanyak said...

Originally posted by anonymous:Devilgod writes:Removing SD card mostly solve problem..If yu facing any problem in galaxy 3 reach me or if yu hav any querytechass.wordpress.comthanks for sharing your link, has some interesting posts. :)

anonymous said...

Anonymous writes:Life saver!!! Removing the SD card solved the problem for me as well...

chaitanyak said...

good to hear

anonymous said...

Raj Kumar writes:How to connect my samsung galaxy t-mobile sgh-t849 to pc.is there any updated version of samsung kies which support this model.could you suggest me.Thanks,Raj

chaitanyak said...

Originally posted by anonymous:samsung galaxy t-mobile sgh-t849i assume thats the same as what we call the "galaxy tab" down here..doesn't the regular kies work? what software cds did it come with? maybe tmobile gave you some other software, give it a try. if all you want is to transfer files(music, video, pics etc..) then just use File Expert - https://market.android.com/details?id=xcxin.filexpert&feature=search_result it allows you to access your device and transfer files back and forth over wifi(or net).. i'm sure you can find other software with more features as well. Samsung Kies is overrated anyway

anonymous said...

Ankit writes:Thanks a lot. Unmounting the SD card worked.

anonymous said...

Android Freak writes:Yeah.. Unmounting did it!

anonymous said...

Anonymous writes:Thanks very much. Unmounting worked for me too!

anonymous said...

Suraj writes:please let me knw hw to update i5801 to android 2.2 and is tht riskyreply me please by email:sr.rocks@yahoo.co,m

chaitanyak said...

Originally posted by anonymous:Suraj writes:please let me knw hw to update i5801 to android 2.2 and is tht riskyreply mecheck http://my.opera.com/chaitanyak/blog/show.dml/25684481 this is how i put froyo on mine. and have been using like that since febhere what i found:cons1) the rom we use is meant for i5800 so will show the i5800 boot screen2) battery life may be compromised pros1) apps to sd works.. saves a lot of space.. can now install more apps2) i5800 and i5801 are so identical its practically a perfect matchmy advice is that if your not comfortable with the steps there, then just buy a new phone.. its a lot simpler. Its what i'l be doing .. hopefully in a few monthshope that helps.ps: don't post your email id on open blogs like mine, i won't mail you..(because i don't want total strangers to get my id.. resulting in me getting spam),and i am not responsible for any spam you get because of this. do join the forums at http://www.xda-developers.com/ and do your research there.. its much smarter and safer

anonymous said...

jignesh writes:do not working

anonymous said...

sachin writes:thnks a lot mate...simply removing the sd card worked for me...thnks again..:)

anonymous said...

sachin writes:hey im nt able 2 update 2 d next version...al d process goes on well...bt aftr lik 20-30% it says operation timed out...i tried updating thrice...bt encountered d same prob...cud u help plz...

chaitanyak said...

Originally posted by anonymous:sachin writes:hey im nt able 2 update 2 d next version...al d process goes on well...bt aftr lik 20-30% it says operation timed out...i tried updating thrice...bt encountered d same prob...cud u help plz...have posted an update with the link i used to manually update to the latest Froyo(official version for india)

anonymous said...

Anonymous writes:thanx...it worked for me too:)))

chaitanyak said...

good to hear guys.

anonymous said...

Anonymous writes:thanks alot, kies wouldn't atttach with my phone, but after removing the SD it found my phone in 2 secs ;D

anonymous said...

wayne writes:HELP ME! After i unmount and connect it tells me no sd card inserted?

chaitanyak said...

Originally posted by wayne:After i unmount and connect it tells me no sd card inserted?unmounting basically means "disconnecting" so when you unmout an sd card it will say: "no sd card inserted".you need to remove and then re-insert the sd card later. basically kies will have problems connecting as long as your sd card is inserted.. which i know is ridiculous coz you wont be able to transfer any files(music videos etc) to the sd card through kies.. for transfering media to my phone's sd card i access it over my wifi network using ftp apps(search on market for FileExpert, and other ftp apps)or you can physically remove it and use a card reader to transfer data

anonymous said...

Anonymous writes:try to remove sdcard from phone and then check if it works...it worked for me....

anonymous said...

Ziyaretçi writes:sd card removal, a dozen different driver un&re-installation, "solutions" described by samsung "support" team and so on. Nothing worked for me. Kies suck for real, no doubt. I'm, now, suspicious about Samsung too. They must push those f*cking software developers harder to compile a god damn working version which does that for everyone. I've purchased a new laptop for my father. Windows 7, 64 bit on it. Just for a test, I've installed Kies on it. It, not surprisingly, did the same. "Connecting" for ever. A new fresh installed PC man, new!

chaitanyak said...

Originally posted by Ziyaretçi :They must push those f*cking software developers harder to compile a god damn working versiontotally agree that Kies is crap, would be a lot simpler if samsung just did OTA updates like htc, acer and most everyone does. i've had my acer tab for less than a month and have already updated the os twice without any hassles! my next phone will not be a samsung for this very reason.

anonymous said...

Anonymous writes:simply removing sd card worked....yay

chaitanyak said...

Originally posted by anonymous:simply removing sd card worked....yaygreat :)

anonymous said...

Abhinav writes:Unmounting SD card did ittanx

chaitanyak said...

Originally posted by Abhinav :Unmounting SD card did ittanxgreat. thanks for stopping by

anonymous said...

piyush writes:unmounting sd card doesn't work. i unmounted the sd card and tried connecting to kies and it says your phone does not have a SD card. insert SD card. help.

chaitanyak said...

Originally posted by piyush:unmounting sd card doesn't work. i unmounted the sd card and tried connecting to kies and it says your phone does not have a SD card. insert SD card. help.did you physically remove the sd card? that has worked for some people.. but seriously, kies is over rated. i havnt connected to it in over 2 years now.. i use file expert to ftp acess and transfer files.. and odin to flash firmware upgrades(search on this blog..i've posted tutorials before)

anonymous said...

Anonymous writes:Jut had to unmount the SD card on a brand new Galaxy SIII with the latest Kies - worked a treat and the update ran fine through Kies (eventually!!) - thanks for the advice - much appreciated

chaitanyak said...

Originally posted by anonymous:Anonymous writes:Jut had to unmount the SD card on a brand new Galaxy SIII with the latest Kies - worked a treat and the update ran fine through Kies (eventually!!) - thanks for the advice - much appreciated
great! thanks for stopping by.

anonymous said...

Mchivis writes:Make sure you use the USB provided by Samsung. For some reason if I use another micro USB i get the same error as everyone above.

chaitanyak said...

Originally posted by anonymous:Make sure you use the USB provided by Samsung. For some reason if I use another micro USB i get the same error as everyone above.good advice. but for me it never worked satisfactorily even with the original Samsung cable

anonymous said...

Anonymous writes:upgrading to froyo can also be done by odin. where to download odin player